Salesforce notifications,
done properly.
Your team is busy. Let Salesforce step in.
Hundreds of tiny assists a day, across your team, so nothing slips.
Organisations using Act On It
★★★★★“I've never had an experience like this with any tech product. You can customize and alert users about virtually anything, and notify them through whatever method you prefer. Just install it. You won't regret it.”
Leads wait. Replies sit. Follow-ups slip. Quietly.
What if Salesforce could keep watch?
That’s Act On It. Set up in minutes.
Proactive monitoringTell it what to watch, when to check and who to tell. Then hand the checking to Salesforce.See how →
Real-time alertsThe second something happens. Or the moment it should have. Wherever they’re working.See how →
One actionable inboxCall, reply or close in one click. See who acted, and how quickly. Inspired by 100+ community requests.See how →
Wherever and however they like to hear it.
- Inbox
- Pop-up
- Sound
- Slack
- Blinking tab
- Salesforce mobile
- Toast
- Prompt on the record
- Confetti
Hundreds of tiny assists a day add up.
An update. A reminder. A nudge. A warning. An escalation. A well done.
Each one is small. Across a team and a year, they add up.
person, per day
days
every year
Together, that means…
Faster responses. Consistent follow-ups. Problems caught early.
Attention drives outcomes.
Don't take our word for it.
5.0 on AgentExchange
A proactive contact centre“Act On It is our primary driver behind a proactive contact centre – agents are given information and instruction at the right time, often with single click actions to complete rather than having to look for data (in reports, etc). It has improved productivity across the board.”
Centralized alerting for customer communications"ActOnIt changed everything for us. It delivers the centralized alerting and communication visibility that Salesforce was missing. Now, our team can properly manage and respond to customer communications without worrying about anything slipping through the cracks."
Almost limitless use cases“Would highly recommend this app for not only the easy to use setup and almost limitless use cases but also the wonderful support.”
Free means free. Forever.
We're betting you'll love it.
Enough to want more. And if you don't? Totally fine. We'd rather it helped your team than gathered dust on the AgentExchange.
Want more? Unlimited use cases from $10 per user per month, billed annually.
ACT ON IT · FREE PLAN
Installed from AgentExchange
Thank you. Keep what you build.
Common questions
What is Act On It?
Act On It is a 100% native Salesforce notification and alerting app by Overlay Apps. It replaces the passive Salesforce bell with real-time and proactive alerts, delivered to the right person in one searchable inbox with one-click actions. No data leaves your org and no platform events are consumed. It has been on AgentExchange since 2020 and is rated 5.0 stars.
What can it alert on?
Anything in your org. New leads, cases close to their SLA, opportunities that go quiet, Chatter mentions, overdue tasks and reminders you set on any record. Real-time notifications tell people the moment something happens. Proactive alerts tell them when something should have happened and hasn't. Built-in analytics show who saw each alert and how quickly they acted.
Is it really free?
Yes. Three use cases (notification types) are free forever, for up to 1,000 users. You get to experience the full product, without a time limit, a credit card or a sales call.
What counts as a use case?
A use case is one type of notification you set up, such as "New lead assigned" or "Case close to its SLA". Each one can go to as many people as you like, through any of the 10 channels. In sandboxes and Developer Edition orgs there's no limit, so you can build and test as many as you want before choosing your three.
Is it safe to install?
Act On It is a managed package that runs entirely inside your Salesforce org. No data is sent to external servers. It has passed the Salesforce AgentExchange security review and respects your sharing rules and field-level security.
Can we try it in a sandbox first?
Yes. Sandbox and Developer Edition orgs are not limited, so you can build and test as many alerts as you like before choosing which three go live in production.
How long does it take to set up?
Most teams have their first alert live in under 15 minutes. The builder is point-and-click, with no code, no developer and no deployment.
Show all 16 questions Show fewer questions
Does it work with custom objects?
Yes. It works with all custom objects and most standard objects.
Which Salesforce editions does it work with?
Enterprise, Unlimited, Performance and Developer editions. It isn't available on Professional Edition. It runs in Lightning Experience and the Salesforce mobile app.
Will it slow Salesforce down or use up our limits?
No. It's 100% native and runs inside your org, so there's nothing external to wait on. Real-time alerts don't use your platform events unless you switch them on, and proactive checks only run on the schedule you set.
Does it use AI?
No, and that's on purpose. We love AI, but alerts work best when they're predictable. Act On It is rule-based: you decide exactly what it watches and when it speaks up, and it does the same thing every time. So there are no calls to an AI model, no data leaving your org, no surprise usage costs and no model upgrades to keep up with. It also keeps setup quick and the price low. If you do use AI, it plugs straight in. Salesforce AI can send alerts through Act On It, and any alert can trigger an AI action through Flow. We revisit this decision often, and so far we're very happy with it.
Will it use up our platform events?
Only if you want it to. You choose for each use case. With platform events off, real-time alerts use none of your allocation, and many high-volume businesses run every notification that way. We keep platform events available because they can be slightly faster, by up to 10 seconds. For most teams the difference is minimal.
Does it work on the Salesforce mobile app?
Yes. The full inbox is available in the Salesforce mobile app, with the same filters, search and actions as desktop. Mobile push notifications can be switched on per alert type.
Does it work with Slack?
Yes. Any alert can go to Slack as well as the inbox: as a direct message to each person, to Slack channels, or both. Direct messages use your Slack for Salesforce connection, and you can add channels in Act On It's settings. Switch Slack on for each alert type, and people can still choose how they'd rather hear about things.
What if we need more than three use cases?
Move to a paid plan for unlimited access, and create as many notifications as you need. Your setup stays as it is, so nothing needs rebuilding when you upgrade.
How do we upgrade?
There are two ways. To pay per user, get Act On It Unlimited on AgentExchange. Buy exactly the number of licences you need, add or remove them yourself at any time, and pay monthly or annually and save. For a capacity plan, paid annually upfront, pick your plan on our pricing page and send the form. We'll be in touch as soon as we can.